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At freshwater Management we are always proactive in making sure that you are receiving the best possible service, therefore as apart of our goal to look after you, we do an end of year review at the Annual General Meeting (AGM). Please take the time to complete this simple survey. Your feedback is important to us, because it helps us to make sure you are receiving the best possible service, and allows us to understand what else needs to be done. If you can not attend the AGM, we would greatly appreciate you completing this survey and sending it off to us.

Thank you in advance,

Brian Dunphy at Freshwater Management

About you

* Name:
* Phone no.:
* E-mail address:
* Address:
* No. of contacts made with us this year:

Agreed & Additional Services

Are our payment methods easy and convenient?
Yes	No	N/A
Was the accounting services provided in a professional and proactive manner?
Yes	No	N/A
Were the accounts, statements, balance sheets etc prepared in an easy to understand format?
Yes	No	N/A
Was the accounting advice provided helpful and useful?
Yes	No	N/A
Was the advice provided in the management of the strata plan helpful and useful?
Yes	No	N/A
Was the insurance service provided in a speedy and professional manner?
Yes	No	N/A
Was the secretarial service provided in a friendly and professional manner?
Yes	No	N/A
Were the owners meetings well organised?
Yes	No	N/A
Were the Executive meetings well organised?
Yes	No	N/A
Were your questions about by-laws answered quickly and clearly?
Yes	No	N/A
Were the repairs carried out promptly and effectively?
Yes	No	N/A
Were the common areas well maintained and looked after regularly?
Yes	No	N/A

General satisfaction

Did we display professionalism in dealing with owners?
Yes	No	N/A
Were we proactive in addressing issues?
Yes	No	N/A
Is it useful for you to access your building records via the internet?
Yes	No	N/A
Would you reccommend Freshwater Management to others?
Yes	No	N/A
What are 3 things you liked about the service we provide?
1.
2.
3.

What are 3 things you thought could be improved next year?
1.
2.
3.

* Required fields.

Although not all fields are required we ask that you please fill out as much of this form as possible as we use the gathered information to better our services to you. Thank you for your feedback. Should you wish to discuss anything with us, please feel free to contact us.